Processing personal data at Martinsons
The Martinsons Group and its subsidiaries collect and use personal data in their various different businesses. It is important to us that you feel confident about the way your personal data is processed. We process personal data in accordance with good practice and current legislation.
Each company in the Martinsons Group is the data controller, which means that the companies are responsible for how your personal data is processed and for safeguarding your rights.
We process your personal data when you ask us for a quotation, because we have a legitimate interest in providing the quotation. If you buy our products or enter into a contract with us, we will process your data to fulfil our obligations as the other party to the contract. We will store your personal data while we have a reason for processing the quotations or because we need to comply with legal requirements, such as accounting legislation.
We sometimes use subcontractors to enable us to supply our products and services. As a result, they will also need to access your data or specific information relating to you as a customer. However, our subcontractors must not use your data for any other purpose than providing the service. They must always use the data in accordance with the terms that we specify.
Customer service cases
We process personal data as part of the management of customer service cases (including our chat function). These cases include questions, complaints and warranty claims. The data are processed to allow us to help you with your customer service case, which we have a legitimate interest in doing, and to fulfil our legal obligations with regard to complaints and warranty claims. We store customer service data relating to purchases and complaints for as long as we are obliged to do so to meet the requirements of legislation. Communications with our customer support team that we do not have to store to meet legal requirements are deleted when there is no longer a reason for processing them.
Newsletters and mailings
We process personal data in order to send out newsletters and marketing material via e-mail or post. These data are processed when you have chosen to subscribe to the newsletters or mailings or when we have a legitimate interest in sending direct marketing material to you. We store your contact details for this purpose until you actively ask us to end your subscription.
Visiting us and attending events
Martinsons will process your personal data if you visit us or take part in any of our events. We store your personal data for the purpose of managing your visit or the event. When we invite you to visit us or attend our events, we have a legitimate interest in processing your personal data. We only store your personal data while we have a reason for processing them.
When we obtain sensitive personal data (for example, information about special dietary requirements), we ask for your consent before processing them. If we order special food, your personal data may be shared with the relevant restaurant. You have the right to withdraw your consent at any time. You can do this by contacting email@example.com. However, please note that by withdrawing your consent you do not affect the lawfulness of processing based on your consent before it was withdrawn. We will delete information about special dietary requirements after the event has ended.
Sponsorship and support
We process personal data as part of our sponsorship and support for organisations and associations. We do this to enable us to fulfil the requirements of the contracts we have entered into. We store personal data while we have a reason for processing them.
Visiting our website
We use the following tools to improve the user experience:
- Cookies– Cookies are small text files that are downloaded to visitors’ computers. Cookies allow us to analyse how visitors use our website. You can find more information about cookies here.
- Google Analytics –We use this tool to obtain statistics and information about how our website is used by visitors. We analyse this information and use it to improve the functionality and user experience of our website. You can find more information about the service here.
- Facebook pixel – This tool allows us to track and follow up our advertising results on Facebook and Instagram. These results are the activities that our visitors from these platforms carry out on our website. The service also helps us to target adverts and messages at people who have visited our website from Facebook and Instagram. You can find more information about the service here.
- LinkedIn Insight– We use this to track and follow up our advertising results on LinkedIn. These results are the activities that our visitors from these platforms carry out on our website. The service also helps us to target adverts and messages at people who have visited our website from LinkedIn. You can find more information about the service here.
Rights in accordance with the General Data Protection Regulation
You have the right to obtain information about how we are processing your personal data and which data we are processing. If you want to request this information, you must contact us. You have the right to request that any incorrect or amended data are corrected at any time.
You also have the right to submit a complaint at any time to the supervisory authority (Swedish Data Protection Authority) about the processing of your personal data.
Contact details for the data controller
Martinson Group AB
937 80 Bygdsiljum